PLEASE READ CAREFULLY!

After making your villa/condo booking with us, you have 7 days to send us your rental deposit. Your sending us payment on your villa rental becomes a binding agreement; it constitutes your acceptance and agreement to these terms, conditions, limitations and restrictions as printed below. If you have any problems or questions with any of the following, please be sure to phone us for discussion and explanation before you send us your villa rental deposit monies.

PAYMENT AND CANCELLATION POLICIES:

The Owners of Villa Catalina requires 50% down within 7 days of making your reservation by check only. Failure to make this payment subjects your reservation to automatic cancellation. The balance of your reservation including the tax/service charge and security deposit where applicable; is due 60 days prior to arrival. If traveling during the Christmas/New Years times period the balance including the tax/service charge is due 120 days prior to arrival. All payments are by check only. Please make the checks payable to JAVIER CIVIDINI OR CLAUDIA CIVIDINI and mail them to 223 East Enid Dr., Key Biscayne, FL. 33149.

There is a $500 surcharge for Thanksgiving booking. For Christmas/New Years reservation (12/9 to 01/08) a holiday surcharge does apply, please call for rates.

All cancellations and any requests for changes to your reservation (such as date changes or changes in the number in your party) must be made IN WRITING, and faxed, emailed or mailed to us promptly. Once JAVIER OR CLAUDIA CIVIDINI has received your deposit, if you cancel/change your reservation 120 days or more prior to arrival, there is a 20% penalty off the total room charge. If you cancel/change your reservation 60-120 days prior to arrival, there is a 50% penalty off the total room charge. If you cancel/change within 60 days of arrival, there is a 100% penalty off the total room charge.
Christmas/New Years reservations are non-refundable.
MAID SERVICE:

Our homes does not include maid service. Maid Service may be arranged at an additional cost. Towels, linens, beach towels and paper products are provided for your entire stay. Any additional supplies will need to be purchased by the guest.

Hurricane season is June 1 - November 30. If you are travelling to St. John during this time period we highly recommend trip cancellation insurance. This insurance should cover you in the case of a natural disaster; please verify all terms and conditions with the insurance company prior to purchasing the coverage. If a hurricane is threatening St. John and you have not purchased insurance, we will hold your balance on account for a future stay at the same property. If you are currently on St. John and a hurricane is threatening the island and we ask that you depart the island early, we will hold your balance on account for a future stay at the same property. If you have purchased insurance to receive a refund and if the insurance company denies your claim, we will hold your balance on account for a future stay at the same property. We will not hold your balance on account if the hurricane is not a threat to St. John and you are unable to travel because of cancelled flights; these monies will be non-refundable.

A 13% hotel tax and service charge will be added to your bill (8% hotel tax, 5% service charge).

Our Villas require a security deposit. The deposit is $1000 depending on the property reserved. In most cases this deposit may be applied to a Visa or MasterCard upon arrival. In other instances, this deposit may have to be pre-paid with your reservation. Our consultants will advise you at the time of booking which policy applies to your rental home. The security deposits are fully refundable within 60 days of your departure, provided there is no breakage, damage, missing items, no charges incurred before, during or after your stay, still outstanding. All normal utilities (except long-distance phone calls or careless or extremely excessive use of your villa's water supply) are included in your rental price. You hereby agree to pay The Owners of Villas Catalina on behalf of the owner of your villa the cleaning or replacement costs for all wear and tear. Locked pantries and closets are reserved for the use of the villa owner and are not included in this rental. You as a Guest agree to take all reasonable steps to ensure that your family and other guests in your party adhere to the rules and regulations affecting your villa. All villas are privately owned, so decor, colours and inventories will of course vary.

All villas are fully furnished, including an ample supply of bed linens and towels for Guests' use. Rearranging of furniture or removing any items from the villa is prohibited.

The Owners of Villas Catalina. Are acting hereunder as an agent for accommodations, and assumes no liability for property loss or damages, nor liability for injury, accident, delay, or irregularity which may be occasioned either by reason of defect in any vehicle or the acts of any company or persons engaged in conveying passengers to or from their villa. Transportation (airlines, ferries, charter vessels, rental cars and taxis) is supplied by providers who operate independently of Villas Catalina. We assume no responsibility, therefore, for any loss, injury, or damage to person or property because of the acts of those providers. Furthermore, Guests are responsible for their villa during occupancy and must lock villa windows and doors securely at all times when not on the premises and must observe all cautions as given in our blue guest book and/or by your local contact. The Owner reserves the right to refuse service to anyone at their complete discretion.

The Owners of Villas Catalina shall make every effort to keep all villas and their inventories in good working order. In case of a maintenance problem, they will strive to repair the problem as soon as possible after being notified. However, no refund or rate adjustment shall be made for unforeseen failures such as the supply of electricity, water, pool filtration systems, air conditioning, television/cable service, appliances, etc. Due to wild fluctuations in our island electrical service and the lack of trained technicians here, we cannot guarantee that hot tubs at villas will operate correctly at all times, and no rebates will be given due to hot tub malfunctions. It is the Guest's obligation to report any problem or damage IMMEDIATELY to us, regardless of the hour.

Due to the amount of new villa construction on St. John , it is a possibility that construction may occur near your villa rental. Any construction and the possibility of new construction is outside the control of The Owners .

The Owners or its staff may enter your villa to perform any repairs as necessary. If your villa is on the market for sale, we reserve the right to allow the villa to be shown, but only by advance appointment made with Guest. We will make every effort to schedule such brief showings at a time convenient to you, to respect your privacy, and not interrupt your vacation.

The Owners of Villas Catalina reserves the right to substitute comparable or better accommodations without liability, should the villa reserved be sold, out of order or be deemed substandard by us for any reason. If comparable accommodations are not available, Guest may receive a complete refund of all pro rated rent and Hotel Tax/Service Charge paid for the original villa.

The total number of persons allowed in the villa at any one time is restricted to the number of persons scheduled and paid for (based on two persons per bedroom). Should a group misrepresent themselves, they will be required to pay for the excess persons immediately, or shall vacate the villa without refund.

The Owners of Villas Catalina wishes to maintain a family atmosphere for the quiet enjoyment of Guests. We rent to family groups and responsible adults only; absolutely NO house parties or functions such as weddings are allowed at the villas. Guests shall be sufficiently quiet and peaceful, so as not to disturb other residents of the neighbourhood.

The Owners of Villas Catalina is not responsible for printing errors and inadvertent omissions. All rates and villa details are subject to change without prior notice.

St. John - 2:00pm CHECK-OUT TIME: 10:00am sharp.

No pets of any kind are allowed in or on the villa premises. A pet or evidence of a pet found on the villa premises will cause immediate eviction and forfeiture of Guest's entire rent and deposit.

There is one complimentary arrival that brings the arriving guests to the car rental to pick up their reserved car and then escorts the party to their villa. You may schedule additional arrivals as needed for $50 per arrival.

Please note: If we do not have your arrival information prior to your check-in, there will be a $50 charge applied to your security deposit.

Occasionally there is a problem with the cable television service.  Villas Catalina does not have any control over the cable service and repairs are currently taking between 8-14 days to complete.

We ask all guests to use a calling card to make long distance phone calls. Should you place a long distance phone call to the villa's telephone; The Owners of Villas Catalina will charge your security deposit for the cost of the calls plus a $10 service charge. Occasionally there is a problem with the telephone lines for the villa and condo rentals. Villas Catalina does not have any control over the telephone company and repairs are currently taking up to 30 days to complete.

Guests and members of his party shall not use or permit to be brought into any villa and illegal substances, inflammable fluids (e.g., gasoline, kerosene, naphtha or benzene), or other explosives or articles deemed hazardous to life, limb or property.

The Owners of Villas Catalina shall charge Guests $50 for each set of lost or mishandled keys; gate remote controls will be charged at replacement cost. Guest is required to follow all instructions precisely on where to leave your villa keys and gate remote controls when you depart--call if you are unsure!